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Citizen's Charters


All services related to Non-Life Insurance

Company’s Act 2063; Insurance Act 2049; Insurance Rules and Regulations 2049; and other related Laws and Acts, including rules and regulations circulars issued by Nepal Insurance Authority (Beema Pradhikaran)

Know Your Customer (KYC) Form along with a Photo Copy of your Citizenship, One PP Size Photo, and PAN/Registration Paper (for the Firm) is a must for all Insurance.

Required document for Insurance: 

All types of Insurance: Proposal Form

Vehicle Insurance: Vehicle Registration Booklet (Blue Book), renewal notice issued from the previous insurance company (if any).

Marine Insurance: Letter of Credit (L/C), Invoice, Pro-forma Invoice.

Contractor's All Risk: Contract Document, Bill of Quantity (BOQ)

Travel Medical Insurance: Copy of Passport

Other Insurances: As required by the company

Maximum an hour, after receiving the proposal form, along with necessary documents.

The total fee includes fees as declared in Insurance Policy/Tax Invoice, stamp fee and VAT

For a one-year policy company shall send a renewal notice with the required premium one month of the policy expiry to the address provided in the proposal form.

At The Company’s Head Office

First: Dipak Khatri, Senior Officer 

Second: Mr. Rama Bohara, Assistant Manager
Underwriting Department Or email at uw@unitedajodinsurance.com

At The Company’s Head Office

Claim Department of the company’s head office or any branch offices / or email at claim@unitedajodinsurance.com

Within 35 days after the acquisition of the Surveyor’s report or other related information and documents

At The Company’s Head Office
Mr. Sanjay SJB Rana, Claim Department

Nabil Investment Banking

As supervised by Nepal Insurance Authority and Nepal Security Board, Account Report is published in Newspaper, Quarterly.

At The Company’s Head Office
First – Kumar Bahadur Khatri, DCEO
Second – S.K. Rawal, CEO

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